Privacy Policy — nk026

Overview & Scope

nk026 ("we", "us", "our") operates the online betting and gaming platform accessible at https://nk026.bet. As the data controller for personal information collected through the Platform, nk026 is committed to processing that information responsibly, transparently, and sec urely.

This Privacy Policy applies to all personal data collected when you visit the nk026 website, register a player account, make deposits or withdrawals, interact with our customer support team, participate in promotions, or otherwise engage with any feature of the Platform. It covers data collected through the website itself, our live chat system, email communications, and any other channel through which you contact nk026.

This policy is intended primarily for players who are residents of Indonesia, though it applies equally to any individual whose data is processed by nk026 regardless of location. Where Indonesian data protection standards impose requirements beyond those described here, nk026 will comply with those additional obligations.

Data We Collect

nk026 collects personal data through several channels and at various stages of your relationship with the Platform. The categories of data we collect are set out in the table below:

nk026 does not knowingly collect sensitive personal data beyond what is strictly required for identity verification and regulatory compliance purposes. We do not collect biometric data, health information, or political opinions.

How We Use Your Data

nk026 uses the personal data it collects only for the purposes described in this policy. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The principal purposes for which we process your data are:

• Account creation and management: To register your player account, maintain accurate account records, and provide you with access to all nk026 Platform features.
• Identity verification (KYC): To verify that you are at least 21 years of age, confirm your identity, and comply with our anti-money laundering obligations before processing withdrawals.
• Processing transactions: To facilitate deposits and withdrawals via your chosen payment method — whether a local bank transfer (BCA, BRI, BNI, Mandiri, etc.) or an e-wallet (OVO, DANA, GoPay, ShopeePay, LinkAja) — and to maintain accurate financial records.
• Providing and improving Platform services: To deliver sportsbook markets, casino games, slot titles, and all other features; to diagnose technical issues; and to develop and improve the overall user experience.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, collusion, multi-accounting, and other forms of abuse.
• Responsible gaming compliance: To monitor gaming activity for signs of problem gambling and to enforce deposit limits, loss limits, and self-exclusion requests that you have set on your account.
• Customer support: To respond to your inquiries, resolve disputes, and provide assistance through live chat, email, and other support channels.
• Marketing and promotions: To send you promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. You may withdraw this consent at any time via your account settings or by contacting support.
• Legal and regulatory compliance: To comply with applicable laws, regulations, and lawful requests from relevant authorities.

Legal Basis for Processing

nk026 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing is required to perform the contract between you and nk026 — specifically, to operate your account, process bets, and handle financial transactions.
• Legitimate interests: Processing is necessary to pursue nk026's legitimate business interests, including fraud prevention, security monitoring, and platform improvement, provided those interests are not overridden by your data protection rights.
• Legal obligation: Processing is required to comply with applicable laws, including anti-money laundering regulations, age verification obligations, and tax reporting requirements.
• Consent: Where processing is based on your consent — for example, for direct marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

Data Sharing & Third Parties

nk026 does not sell your personal data to third parties. We may share your data with carefully selected third-party service providers who assist us in operating the Platform, subject to strict confidentiality agreements and data processing terms. The categories of recipients are:

• KYC and identity verification providers: Third-party verification services that assist nk026 in authenticating player identity documents.
• Payment processors: Banks, e-wallet operators, and payment gateway providers necessary to execute your deposit and withdrawal requests (e.g., transaction routing services connected to BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay).
• Game software providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Pocket Games Soft, and Spribe may receive your game session identifiers for the purpose of delivering game content and resolving game disputes.
• IT and hosting providers: Secure cloud infrastructure and hosting partners who store Platform data on behalf of nk026 under strict data processing agreements.
• Customer support platforms: Live chat and ticketing system providers used to manage player support communications.
• Fraud prevention and analytics providers: Services that assist nk026 in identifying suspicious activity, preventing multi-accounting, and maintaining Platform integrity.
• Regulatory and law enforcement authorities: Where required by a legally binding request, court order, or applicable law, nk026 may disclose player data to the relevant authority.

All third-party service providers are contractually obligated to process your data solely for the purpose for which it was shared, to maintain appropriate technical and organisational security measures, and to comply with applicable data protection obligations.

Cookies & Tracking Technologies

nk026 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website. The types of cookies we use are described below:

You may manage or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may impair your ability to log in or use certain Platform features. nk026 does not use third-party advertising cookies or cross-site tracking cookies.

Data Retention

nk026 retains your personal data for as long as your account is active and for a reasonable period thereafter, in accordance with our legal obligations and legitimate business interests. The following indicative retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following permanent account closure, to satisfy anti-money laundering record-keeping requirements.
• Transaction and betting records: Retained for a minimum of five (5) years following the date of each transaction, in line with applicable financial record-keeping obligations.
• KYC documents: Retained for the duration of your account and for five (5) years after closure. Scanned identity documents are stored in encrypted form with access restricted to authorised compliance personnel only.
• Customer support communications: Retained for three (3) years from the date of the most recent interaction, to enable dispute resolution and service improvement.
• Marketing preferences and opt-in records: Retained for the duration of your account or until you withdraw your marketing consent, whichever is earlier.
• Technical and device data: Retained in aggregated, anonymised form for up to twenty-four (24) months for performance and security analysis purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. If you request account closure before a statutory retention period has elapsed, nk026 will retain only the minimum data required to satisfy its legal obligations and will suppress that data from active processing.

Data Security

nk026 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our core security controls include:

• 256-bit SSL/TLS encryption across all data transmissions between your device and the nk026 Platform.
• Encrypted data storage for all identity documents, financial records, and personally identifiable information at rest, using industry-standard AES-256 encryption.
• Role-based access controls ensuring that only authorised nk026 personnel can access personal data, and only to the extent required for their specific role.
• Two-factor authentication (2FA) available for all player accounts and enforced for all nk026 administrative systems.
• Regular penetration testing and security audits conducted by independent security professionals to identify and remediate vulnerabilities.
• Continuous intrusion detection monitoring to identify and respond to suspicious access attempts in real time.

While nk026 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials. If you suspect that your account has been compromised, please contact our support team immediately at [email protected].

Your Data Rights

As a player whose personal data is processed by nk026, you hold the following rights with respect to your personal information. You may exercise any of these rights by contacting our support team at [email protected]. nk026 will respond to all valid rights requests within thirty (30) calendar days.

Please note that certain rights may be limited where nk026 is required to retain or process data to comply with a legal obligation or to defend a legal claim. In such cases, nk026 will inform you of the applicable limitation and its legal basis.

Children's Privacy

The nk026 Platform is strictly intended for adults aged 21 years and older. nk026 does not knowingly collect, store, or process personal data relating to any individual under the age of 21. Access to the Platform by minors is expressly prohibited.

If nk026 becomes aware that it has inadvertently collected data from a person under 21, the relevant account will be immediately suspended, all associated funds will be frozen pending investigation, and the personal data will be securely deleted without delay. If you are a parent or guardian and you believe your child has registered an account on nk026, please contact us immediately at [email protected].

Third-Party Links

The nk026 Platform may contain references to third-party services such as game studios, payment providers, or sports data feeds. Where those third-party services operate their own interfaces or portals, their separate privacy policies apply to any data processing they conduct independently of nk026. nk026 is not responsible for the data practices of third-party services and encourages you to review their privacy policies before submitting any personal information directly to them.

Policy Updates

nk026 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or Platform services. When changes are material, we will notify you by posting a prominent notice on the Platform and, where we hold a valid email address for your account, by sending you a notification email at least seven (7) days before the updated policy takes effect.

The "Effective" date displayed in the hero section of this page reflects the date of the most recent revision. Your continued use of the Platform after the effective date of any revision constitutes your acknowledgment of the updated Privacy Policy. If you do not accept the revised policy, you must cease using the Platform and contact support to request account closure.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way nk026 processes your personal data, please reach out to our Data Protection team using the contact details below. All privacy-related communications are handled in English and Indonesian.

• Email: [email protected] — Subject line: "Privacy Request – [Your Username]"
• Live Chat: Available 24/7 via the chat widget on the Platform. Please state "Privacy Request" at the start of your message to be routed to the appropriate team.
• Response Time: nk026 aims to acknowledge all privacy requests within two (2) business days and to resolve them within thirty (30) calendar days.

For formal complaints that cannot be resolved through our internal process, you may escalate the matter to the relevant data protection authority in your jurisdiction. nk026 commits to cooperating with any investigation conducted by a competent supervisory authority.